Solutions to improve the customer experience through

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Respect of delivery times Delayed delivery is a failure of e-retailers that online buyers often complain about. Regardless of the quality of a product, late delivery is likely to tarnish the store's image in the eyes of the customer. Negative customer reviews on e-commerce sites generally point to delivery delays. For an optimal customer experience, the e-retailer must ensure compliance with delivery times . To improve your e-reputation , you must notify the customer of the delay or postponement of sending the order. e-commerce and home delivery Elimination of delivery costs Consumers often point out the high cost of delivery.


As proof, according to a Sendcloud study, French online buyers were ready to pay 5 WhatsApp Number List euros for a purchase of 50 euros in 2020, but only 3.60 euros in 2021. The reduction in delivery costs will therefore allow e-retailers to optimize the experience of their customers. delivery The challenges of delivery in e-commerce are forcing sellers to rethink this service. Some solutions should be considered. Choosing the right partners If you are an e-retailer and want to adapt delivery to your customers' expectations, start by changing some of your partners . For example, if consumers point out your non-ecological packaging, consider finding a service provider who provides biodegradable or recycled packaging.





For environmental reasons, you can also purchase specific supplies for the online sale of second-hand products . Likewise, you can choose a delivery service that provides you with more speed if you are often late in delivering orders.  Transactional intention : Internet users who intend to carry out an action or a purchase (purchase intention keywords). Example: “buy sneakers online”. 1.6: The distribution of organic positions Keywords that direct users to the analyzed domain through Google's top 100 organic search results are grouped based on the domain's ranking for those keywords.